Warranty

UNAUTHORIZED SELLERS AND WARRANTY

Our 1 year manufacturer's warranty on any product defects is only valid when purchasing our goods directly from Viakix. Wear and tear on the shoes is not considered a defect, and your shoes may last you longer or shorter than a traditional pair of shoes.

When purchasing Viakix products on other websites, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. If you are uncertain if your purchase is covered by our manufacturer warranty, contact us directly at customercare@Viakix.com before you purchase.

REMINDER: WARRANTIES ARE NON-TRANSFERABLE.  SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT COVERED BY VIAKIX'S MANUFACTURER'S WARRANTY.

Unfortunately, Viakix products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Viakix; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Viakix’s warranty coverage. We are using our best efforts to prohibit these companies from taking advantage of consumers and selling counterfeit Viakix goods.  However, these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.