Returns & Our Guarantee

100% Guarantee

We realize that online shopping can create some hesitation for customers.  We want all our customers to be 100% happy with their purchase.  That’s why we are committed to providing free returns, for any reason.  That's our commitment to you.  

Your purchase is 100% guaranteed to ensure your purchase meets the high standards that you expect. If they do not, simply return your unworn footwear, with the original tags and packaging, within 30 days for a replacement or a refund   We stand behind every pair of Viakix shoes that leaves our warehouse. Guaranteed.

Please note that Viakix will pay for the return label for one (1) pair of sandals in the US.  The return costs for additional pairs of shoes purchased and returned will be at the customer's expense. Also, please note that we cannot reimburse expedited or priority shipping costs. 

For more information, you can reach out to our customer service, who is available 7 days a week to answer your questions by email:

customercare@viakix.com

Or by phone at:

(888) 996-3210

If you would like to start a return, please visit our return portal.  Its simple, fast, and easy!